Tata Harrier EV refund case: ₹28 lakh ordered by court

A Hyderabad consumer commission has ordered Tata Select Motors to refund the price paid for a Tata Harrier EV after repeated problems continued despite several repair attempts. The case involved a 75 kWh Empowered variant bought in August 2025, and the ruling could still be challenged in a higher court.

Tata Harrier EV was bought for ₹27.98 lakh

The buyer was M/s Refrigeration Equipment and Solutions, a Hyderabad-based partnership firm. It purchased the Harrier EV on 1 August 2025, and according to the complaint, problems appeared soon after delivery.

The reported trouble included startup issues, smart key problems and central locking faults. The SUV also reportedly stopped unexpectedly while being driven. The dealer attributed the problems to a software glitch, but the complaint said they kept returning even after multiple visits for repairs.

Why the dealership was ordered to refund

The dealership argued that there was no deficiency in service and said the initial issue had been fixed, while the central locking system had also been replaced under warranty. It also said it was only a middleman and that the company was not named in the case.

The commission examined the service history and job cards. Although the smart key issue was recorded as resolved, the records showed that other problems had continued to occur after repeated repairs, leading the commission to treat this as a deficiency in service.

Refund comes with 10% depreciation

The order does not give the buyer the full original purchase price. The vehicle's price is to be refunded after deducting 10% for depreciation.

• Vehicle purchased for ₹27.98 lakh
• 10% depreciation to be deducted from the refund
• ₹50,000 compensation ordered
• ₹15,000 awarded towards litigation costs
• Payment is due within 45 days

The buyer had sought ₹29,29,395 as a refund and ₹10 lakh for mental agony and harassment. The commission considered the compensation claim excessive and reduced it to ₹50,000. If the ordered amount is not paid within 45 days, it will attract annual interest of 9%.

What do Harrier EV owners think?

For owners, the interesting part is the repeated repair history rather than a single fault. The order also specifically puts the refund obligation on the dealership, while the vehicle manufacturer was not named in the case. The ruling is not necessarily final because an appeal in a higher court remains possible.

Has your Harrier EV had repeated faults that returned even after service visits?